Wednesday, November 26, 2008

0870 Numbers

Let make this simple, these numbers should be banned FULL STOP. Can you imagine buying a sweater at M&S and finding out something is wrong, so you go back to see customer services, when you get there as soon as you enter the queue they start asking for money, that is exactly what these companies are doing. Of course the funny thing is the government is getting in on the act as well, the DVLA made over 3 million pounds on 0870 calls last year !, I wonder by Ofcom are doing very little.

I have a prime example of this rip-off practice, Jet2 lost my seat booking last year, a booking that I paid extra for, I had to ring them (they don’t have email !), I sat in the queue for 20 minutes, then when I got through they said my seat had now been booked by another passenger so I had lost it, after arguing and then trying to get my booking fee back, the total call was 35 minutes. However much I argued they would not give me the cost of the call back, in the end I realised that it was going to cost me more in call charges than the refund so I had to give up, they are scum !

On the other hand though, Virgin, if the fault is down to them they refund the cost of the call, well done Virgin.


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