Monday, December 18, 2006


I'm just going through a remortgage of my house, and what a complete bush of arse holes NatWest are.

It started off so well, a simple telephone questionnaire which took 30 minutes, then a few days later I got the filled out form that... "all I needed to do was sign".... I wish.

The application form contained over 30 mistakes, including some classics....
My NatWest (yes I bank with them) account details wrong, including the wrong branch
My current lender was wrong not to mention my account number with them
My wife's middle name as Shaun... that is my middle name
Our house address wrong - pretty important as this is the house we are changing mortgage on
Now, I corrected all these errors on the form and sent it back thinking everything would be OK, oh how wrong. A couple of weeks go by and I get a call from the NatWest Solicitors saying that my wife has changed her name and it does match the deeds, well she hasn't changed her name I think to myself, then looking at the letter and her name is still Shaun !!!!, NatWest have not changed her middle name.

So having no choice I ring up NatWest and ask them what is going on, there reply, well, if we recorded Shaun as your wife's name that must of been what you told us, come on, why would a) I give you the wrong name and b) give you a boys name. I then went on to check the other details that were wrong, and surprise, they had not corrected a single item from my corrections I sent in.

Why the hell do I have to sign a legal document that these arse holes don't even bother to check, in the end it also cost them money, as they sent the surveyor to the wrong house.... as they didn't correct the address either.



At 1:41 pm, Blogger Phil said...

Isn't Shaun your boyfriends middle name?

At 1:42 pm, Blogger Phil said...

Isn't Shaun your boyfriends middle name?

At 1:43 pm, Blogger Phil said...

Isn't Shaun your boyfriends middle name?


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